We aim to get your order to you as quickly as possible! Usually, it’s within 3-5 business days, but if you’re feeling antsy, we can always send you an update so you’re never left wondering.

We know you’re excited to receive your order, and we’re here to help you track it! As soon as your package leaves our warehouse, we’ll send you a tracking number via email. You can use that number to check the status of your shipment directly on the courier’s website. If you haven’t received your tracking information or if there’s any delay, feel free to reach out to our customer service team. We’re always happy to assist and make sure your order is on its way to you.

Yes, we do! Whether you’re in Europe or beyond, we’ll send your order wherever you are (unless you live on Mars—shipping’s a bit tricky there).

We want you to love our products! If something isn’t quite right, just let us know within 30 days, and we’ll make it right. No hassle, no hard feelings.

Please consider the following terms and conditions:

• Skincare products (including creams, makeup, lotions, gels, shampoos, shower foams, etc.) may only be returned unopened and in their original packaging for hygiene reasons.
• Supplement products can only be returned unopened and in their original packaging for safety reasons.
• Returns and exchanges will only be processed if the order is returned in saleable condition, in its original packaging, and in a sturdy return box (excluding faulty products).
• We reserve the right to refuse returns that show wear, tear, or damage caused by the customer.
• Our general terms and conditions apply to all products. You can view our terms and conditions.

For more details, feel free to check our return policy page (via the website footer).

Great question! We’ve got you covered. Each product has a clear description of its benefits, so you can pick the one that fits your needs. And if you’re still unsure, feel free to reach out to us—we’re happy to help you find your perfect match!

All of our products are proudly crafted in Germany. We take the best of German precision and mix it with modern wellness to create products that really work.

We’re all about quality without the price tag. We combine natural ingredients with modern science, giving you wellness that works, without the luxury markup.

Yes! Our skincare is designed to be gentle yet effective. Whether you’ve got dry, oily, or sensitive skin, we’ve got something to keep your skin happy and healthy.

Yes, you can! Our skincare is formulated with gentle, natural ingredients, making it perfect for even the most sensitive skin. No harsh chemicals here, just pure care.

In the case your skin is highly sensitive, we advise to look into products from Balea Med

Quality is everything to us. We source the best natural ingredients and combine them with modern science, ensuring every product is safe, effective, and luxuriously good for you. We don’t cut corners — ever.